Overview
Computer Business Consultants is seeking a full-time Receptionist and Office Admin Support Assistant to join our team. This is an hourly position, from Monday to Friday 8:15 am to 5:00 pm. The candidate must exhibit an enthusiastic demeanor and maintain a positive attitude. Responsibilities comprise providing general administrative support and basic technical support.
Job Duties:
- Administrative Support: Print, photocopy, scan, fax, shred documents
- Call Management: Expertly handle answering, screening, and forwarding phone calls, ensuring a smooth communication flow.
- Customer Interaction: Actively engage with current and new customers through phone and email, providing personalized and timely responses and following company workflows.
- Calendar Scheduling Support: Provide comprehensive administrative calendar management and scheduling support, ensuring optimal organization.
- Shipping and Handling: Utilize company shipping accounts to create labels and ship packages
- Mail: Sort and distribute USPS mail
- Office Errands: UPS/FedEx Shipping, Client Deliveries, Office Supplies.
- Assistant to CEO: Supports the CEO with scheduling, correspondence, project coordination, and administrative tasks to ensure efficient workflow and time management.
- Internal Sales Support: Create vendor and client quotes. Submit quotes for client approvals.
- Purchasing: Track and order office/kitchen supplies
- Purchase Order Management: Process, track and receive purchase orders, ensuring accuracy and timely handling.
- Office Maintenance: Perform weekly office walkthrough inspection. Schedule office maintenance when needed
- Marketing and Events: Assist with marketing and company events.
- Financial Document Organization: Download, categorize, and securely store vendor invoices and statements in the company directory.
- Contact Database Management: Regularly update client and vendor contacts in ConnectWise, maintaining accurate and current information.
- Social Media Engagement: Actively post on company social media to enhance online presence.
- Service Request Processing: Accurately enter and manage service requests for current clients and opportunities for new clients.
- Service Ticket Dispatching: Efficiently dispatch service tickets, ensuring prompt response to customer needs.
- Security Compliance: Review and approve or deny SPAM-blocked email address allow requests from clients, maintaining security standards.
- Backup Report Management: Assist in generating and reviewing daily backup reports, ensuring data integrity.
- Client Device Audits: Conduct monthly audits and prepare reports of client device counts and usage for Management Agents, Hosted Email, Microsoft 365, and EDR agents.
- Client Expiration Monitoring. Regularly monitor company interface for expiring client domains, SSL certificates, and warranties, ensuring timely updates and renewals.
- Adaptive Responsibility: Undertake all other duties as assigned, showing flexibility and adaptability in a dynamic work environment.
Requirements:
- Positive attitude
- Excellent phone etiquette
- English oral and written communication skills
- Able to multi-task
- Strong organizational skills
- Computer and technologically savvy
- Dependable, dedicated team player, with a strong work ethic
- Provide high level of customer service and build personal rapport with clients
- Maintain friendly demeanor and display a professional image
- Be adept with business terminology and workflows, client computer and technology language, adapting quickly to new software and platforms.
- Valid driver’s license and transportation.
If you are looking for an opportunity to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for the Office Administrator position.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
