DENTAL OFFICE MANAGER

We have an exciting opportunity for an experienced Dental Office Manager to join our growing practice at The Teeth Doctors! We offer a very competitive compensation and benefits package, including medical and vision insurance, dental benefits, paid time-off, paid holidays, continuing education assistance, retirement benefits, and performance-based bonuses.

Please visit theteethdoctors.com to learn more about our company and apply!

Position Summary

The Office Manager oversees the daily operations, staffing, and finances of the practice to ensure fundamental systems and protocols are in place and functioning effectively to reach practice goals. This individual is responsible for overseeing the development of the staff, the financial health of the company, as well as community outreach and marketing. The Office Manager will be responsible for implementing and monitoring the standards and systems as set by the practice owner. Other duties include facilities management, goal setting with the practice owner, and assuring the overall patient satisfaction and good will of the practice.

Responsibilities

Management of Personnel Resources: Hire, motivate, develop, and direct the team, including, but not limited to supervising front and clinical staff and developing measurable performance objectives for the team.

Management of Operations: Directing the operation of the practice and its efficient functioning, including, but not limited to:

o Preparing, monitoring, and tracking operational reports and key performance indicators of the company to ensure accuracy, efficiency, and achievement of practice financial goals;

o Analyzing internal processes, monitors competitor’s innovations, and recommends and implements procedural or policy changes to improve operations and control costs.

o Overseeing billing and collection processes.

o Analyzing financial impact of changes in clinical activities and forecasts actual revenue, net income and expenditures versus approved budget.

o Supervising patient recordkeeping and HIPAA compliance.

o Developing and monitoring effectiveness of marketing campaigns

o Overseeing IT systems, uses and effectively monitors usage of practice management and patient record software.

o Overseeing systems for patient retention, follow-ups, and new patient acquisition.

o Ensuring optimal patient care, monitors patient satisfaction and resolves complaints.

o Informing owner of current trends, issues, pertinent issues to facilitate policy making.

Leadership and Professionalism:

o Represent the practice in a professional, pleasant, and cooperative manner.

o Contributes to the development of the practice’s mission and strategic vision.

o Acts as main point of contact for community outreach efforts.

o Must be able to comfortably and efficiently handle multiple deadlines and task assignments for self and subordinates.

o Must be able to work both independently and cooperatively in team settings.

Other Essential Qualifications:

o Time Management—excels at directing own time and the time of others.

o Active Listening—giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times.

o Leadership and Guidance—ability to lead effectively

o Judgment and Decision Making—able to evaluate the relative costs and benefits of potential actions
and decisions within purview and to choose the most appropriate one.

o Responds creatively and constructively with solutions to problems.

o Maintains the highest level of confidentiality and adherence to HIPAA standards.

o Adherence to strict safety guidelines and procedures to OSHA and office standards.

o Flexibility and willingness to perform duties of others in their absence.

o Occasional travel, by car or plane, required in order to participate in continuing education or seminars.

Required Experience:

o Minimum 3 years (5 years preferred) managing a dental practice with proven results. Pay is dependent on experience and demonstrated skill.

o Proficient in dental practice management software.

Job Type: Full-time

Pay: Up to $86,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Health savings account
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Schedule:

8 hour shift

Experience:

Dental Office Management: 3 years (Required)

Ability to Relocate:

Fayetteville, NC 28303: Relocate before starting work (Required)

Work Location: In person

The Teeth Doctors

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