Stop & Stor Self Storage is on the search for a Customer Service Representative to join our Team! Find out why we are New York's Self Storage Leader in the Self-Storage Industry. Commitment to our Customers and Employees are what we're all about. With competitive pay, and great benefits, we have the job for you!

As a Customer Service Representative, you are a valuable team member by aspiring to create a positive experience for our customers. Professional, enthusiastic individuals should apply for this Customer Service Representative position!

Position Summary
Customer Service Representatives at Stop & Stor’s Self Storage Staten Island locations will focus on creating the best possible experience for our current and potential customers both on the phone and in person; by recommending solutions for their moving and storage needs.

Daily Job Functions for Customer Service Representatives

Develop customer service relationships by listening to prospective customers and assessing their storage needs in person and over the phone.
Read, understand and explain contracts, lease agreements and associated fees to customers.
Prepare, process and review contracts and other documents.
Conduct guided facility tours to help customers select an appropriate storage unit.
Service customers in viewing account balances, processing payments, and answering billing inquiries.
Alert Corporate management about customer concerns and complaints.
Help maintain up-to-date customer information in the computer system.
Help create reports for the Corporate office and conduct merchandise inventory.
Conduct daily physical inspections to ensure the facility meets company standards for safety and cleanliness.

Qualifications

High school diploma or GED – college degree a plus
2 years of customer service experience
Bilingual (English/Spanish) a plus
Self-storage experience preferred
Strong computer skills
Basic math aptitude
Ability to work a flexible schedule including evenings and weekends
Ability to occasionally lift and move facility-related objects up to 50 pounds.

Benefits

Competitive Pay and Possibility for Monthly Incentive Bonus
Medical Insurance (Company Paid)
Dental Insurance
Vision Insurance
Paid Training
Competitive Paid Time Off
Paid Holidays
Disability Insurance Coverage
Employee Discount
Company Paid Uniforms
Complimentary Passes/Tickets to Sporting Events, Museums and Parks

Stop & Stor is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, or any other basis protected by applicable federal, state or local law.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Evening shift
Morning shift

Education:

Associate (Required)

Experience:

Customer Service: 2 years (Required)

Language:

English (Required)

Ability to Relocate:

Glendale, NY 11385: Relocate before starting work (Required)

Work Location: In person

Stop & Stor Self Storage

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