Responsibilities and Duties:
Checking in and checking out guests.
Make room reservations
Process all payments according to the established procedures.
Must be able to stand for long periods at a time; 6+ hours.
Provides assistance to others in a courteous and professional manner.
Respond to guest questions or concerns in a timely, professional manner.
Handle guest’s complaints and resolve based on brand standards & hotel policies, with empathy, courtesy & spirit to resolve.
Ensure guest satisfaction 100% of the time, and follow through on all guest requests.
Have the ability to thrive in a team setting and practice service excellence.

Qualifications and Skills:
Possess a positive, caring service attitude with the team and guests.
Professional appearance and demeanor.
Excellent communication and customer service skills.
Ability to work flexible schedule, weekdays, weekends and holidays.
Thrives in a team setting and practices service excellence.
Have a fun, outgoing, social & caring personality!

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Food provided
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed

Ability to Commute:

Washington, DC (Required)

Work Location: In person

Saila Inn

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Hotel Clerk