This role works directly with customers and clients to provide solutions, handle complaints and assist in resolving issues that arise in the customer experience. This role requires excellent communication and problem solving skills along with the ability to resolve conflict and anticipate customer needs.

Responsibilities:

Respond to customer inquiries with accurate and complete information
Manage incoming calls, emails, chats.
Administrative/clerical duties such as managing records, filing and scheduling.
Identify and address customer concerns
Resolve customer grievances and maintain customer relations
Assist in matching clients with products or services that suit their needs

Requirements:

Effective verbal and written communication skills
General computer proficiency
Ability to multitask and prioritize
Strong time management skills
Patience and attentiveness
Attention to detail
Excellent problem solving skills
Ability to resolve customer issues and concerns

Forward a copy of your Resume & Full Name+Cell Phone Number to info@encounterfreedomtherapycenter.com

GreaterThings4u Counseling LLC

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