CSR Job Description/Duties

Real Estate office looking to fill a Part-Time Front Desk/Administrative position providing support to the Branch Operations Manager, Branch Leader, and our outstanding team of professionals. We are looking for someone with great people skills, exceptional communication skills, advanced computer & internet skills including but not limited to Microsoft office, and Facebook. For this role you must have the ability to multi-task, prioritize, and be flexible with ongoing changes when it comes to business needs in a team environment.

REQUIRED:

Proficient in Microsoft Office (Word, Excel, Outlook & PowerPoint)
Knowledge of Canva
2-3 years’ experience in an administrative role
Strong communication skills, both written and verbal
Customer Service Oriented
Experience in Real Estate Industry is a PLUS

Daily Responsibilities include, but are not limited to the below:

Greeting & Assisting Clients/Agents in Person
Answering Phones/Messages/Property Inquiries
Drop Offs/Pick Ups for Clients
Incoming/Outgoing Mail
Processing of funds received in the branch
Conference Room Scheduling
Office Event Planning/Coordination
Settlement Needs for Closings
Track Office Listings (This is shared between the BOM/CSR)
Print Marketing Requests/Coordinating (Listing, Farming, SOI, etc.)

As Needed Responsibilities:

Flyers: Brokers Open, Open Houses, Office Exclusives, etc. (All in Canva)
Signpost Installation & Removal
PopBys (C21NM Swag) —Printing tags, Assembly & Distribution
Value Package Assistance/Mailing
Pre-Listing/Buyer’s Packets
Import/Export Sphere of Influence (SOI) Mailing Lists to Proprietary Programs
Process Earnest Money Deposits (EMD’s)
Additional clerical support as needed

Additional Information

2-3 Professional References required

Behavioral Expectations:

Flexibility is key!
Prioritize teamwork. Together, We’re Better.
Utilize superior, professional communication and customer service skills (written and verbal)
Execute action plans with direction from the Director of Branch Operations
Set and meet deadlines on time.
Maintain a positive mindset and appropriate professional conduct while representing C21NM, either in the office or while meeting with agents.
Keep strictly confidential all personal information about agents, customers, staff, and/or employees.
Adhere strictly to C21NM standards and policies when completing any tasks or work.
Perform all work in accordance with all government laws, regulations, ordinances, and court rulings in those jurisdictions in which C21NM operates.
Check and respond to emails regularly.

Culture

We practice the “Platinum Rule”- we treat others as they would want to be treated.

Are trustworthy
Possess an inherent drive to “figure it out”
Seek responsibility and accountability
Want to learn
Are happiest professionally when they are doing good work at something they think is meaningful

About CENTURY 21 New Millennium

CENTURY 21 New Millennium is a full-service real estate brokerage with approximately 1,100 agents and staff in 27 offices across the greater Washington, D.C. area, including portions of Maryland, Virginia, the District of Columbia and West Virginia—while also serving clients in Pennsylvania and North Carolina. The company, which specializes in residential, luxury and commercial properties, joined the CENTURY 21 System in 1994 and provides traditional residential and commercial services, on-site mortgage and title services, insurance, and access to a vast network of relocation and other real estate services providers worldwide under the NM Real Estate Services umbrella. CENTURY 21 New Millennium has been the top-producing CENTURY 21 brokerage in the Mid-Atlantic each year since 1999 and has earned the title of No. 1 CENTURY 21 franchise in the World five times since 2010. New Millennium has been named among The Washington Post’s Top Workplaces each year since 2018, and in 2022 and 2023 was named the No. 1 Top Workplace across all industries in the large companies category. For more information, visit .

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Microsoft Office: 3 years (Required)
Customer service: 5 years (Required)

Ability to Relocate:

Washington, DC 20003: Relocate before starting work (Required)

Work Location: In person

CENTURY 21 New Millennium

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