Job Title: Retail Specialist

Job Description:

The Retail Specialist at Communal is responsible for overseeing all aspects of product selection, purchasing, and visual merchandising across our stores. This role is crucial in maintaining the shop’s aesthetic presentation, revenue and profitability of our retail operations while ensuring an excellent customer experience. The ideal candidate will have a keen eye for design, attention to detail and analytical / budgeting skills.

Key Responsibilities:

Buying and Inventory Management:

Research and identify new products that align with Communal's aesthetic and values
Navigate purchasing platforms like Faire and direct buy vendors
Place new and recurring product orders with owner based on sales data and trends
Manage the retail budget, ensuring spending remains within guidelines while maximizing profitability
Conduct quarterly inventory counts and analyze results to optimize stock levels
Monitor daily sales, returns, and damaged product
Manage sale strategy to ensure an annual sell through rate over 3x
Optimize sell through reports to ensure ordering accuracy and effectiveness

Visual Merchandising:

Develop and implement merchandising strategies that reflect Communal's brand and enhance the customer experience
Create visually appealing displays and product arrangements throughout the stores
Ensure consistent merchandising standards across all locations
Regularly update and refresh store layouts to maintain a fresh and engaging shopping environment

Operations and Administration:

Update the website with current inventory and manage online order fulfillment
Collaborate with the social media and marketing team to promote products effectively
Maintain excellent relationships with vendors and suppliers
Create and update daily, weekly, and monthly task lists to ensure cleanliness and organization of retail areas
Use management tools like Monday.com to coordinate communication with leadership
Train new associates in retail and floral tasks

Additional Responsibilities :

Models standards of excellence in customer service through direct, intentional interaction
Proactive in handling customer complaints and issues
Creates purchase orders and receives products. Oversees product transfers between shops
Maintains standards of cleanliness, stocking floor and keeping back stock organized
Coordinate and host events as needed
Arrange flowers according to Communal’s standards. Manage floral budget and seasonal changes

Qualifications:

Minimum 2 years of experience in retail buying and merchandising
Proven track record of managing retail budgets and analyzing sales data
Strong eye for design and current retail trends
Excellent negotiation and communication skills
Proficiency in inventory management systems and Microsoft Office suite
Bachelor's degree in Business, Retail Management, or related field preferred

Personal Qualities:

Detail-oriented with high-quality standards
Self-motivated, energetic, and professional
Excellent problem-solving skills and ability to think critically
Adaptable and able to work in a fast-paced environment
Passionate about creating beautiful, functional retail spaces
You love cultivating community, connection and conversation
Customer Service mindset; you go above and beyond to serve the customer
Proactive and self-motivated, with high standards for quality
Can remain calm and collected during peak times and under stress

Requirements:

Flexible schedule including early mornings, evenings, weekends, and holidays as needed
Ability to lift and move merchandise up to 30lb
Willingness to travel between store locations as required

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned as needed.

Pay starts at $17.50 per hour depending on experience and a share of the tip pool which averages around $7-$9 per hour.

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