As an Impound Specialist, you will ensure the timely and effective placement of impound repossession assignments. This includes reviewing all incoming impound notices, contact holding facility for details, and follow up with customer or appropriate agency. Also, reviewing assignment details to ensure all State and Federal requirements are met. This position will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals. Once repossessed, you are required to send state notifications and processing invoicing.
Location: Onsite in West Valley City, UT
Schedule: Monday through Friday from 8:00am-5:00pm
Key Responsibilities:
Review received impound notices or through the Loss Alert system of record
Outbound/Inbound call attempts to customers to obtain insurance information and customers intentions
Recovery of seized or impounded vehicles, following State and Federal guidelines
Maintain professional and effective communication with repossession agents, impound lots, and various internal departments
Completes required applicable paperwork including sending all required Federal and State regulation letters
Responsible to send state required notice of intent letters for the repossession and skip departments
Assignment of other non-impound repossessions as needed
Other duties as assigned
Required Education & Training:
1+ year Collections experience preferred
Knowledge of repossessions and auto loans preferred
High School Diploma or GED required
Ability to organize and prioritize responsibilities to prevent loan loss
Strong problem solving skills
1+ year office experience or equivalent education and training.
Working knowledge of Microsoft Office Suite, including Excel and Word
Excellent Customer Service
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
