Drive seamless operations to empower student success
Are you a natural problem-solver with a knack for coordinating people, processes, and systems? MasteryPrep is seeking a strategic leader to serve as our Customer Scheduling Manager. This pivotal role oversees Instructor and customer scheduling and logistical support, ensuring the smooth delivery of our boot camps and classes by aligning customer needs with operational efficiency. As part of the Instructional Operations team, you will work cross-departmentally with Sales and Customer Operations. This role requires not only operational precision but also a proactive and innovative approach to customer service and logistical challenges.
In this newly created position, you will have the opportunity to build out the role and oversee the implementation of new systems as needed for success. If you are driven by customer success, operational excellence and are passionate about creating positive educational outcomes, this could be your next great challenge.
Responsibilities:
- Lead and oversee the scheduling of customer events, ensuring seamless coordination between customer requests and instructor availability
- Collaborate with account managers and school districts to understand customer needs, confirming and managing event schedules with precision and timeliness
- Provide strategic oversight within Instructional Support, coordinating Instructors' needs for the delivery of high-quality test preparation boot camps and events
- Ensure all schedules are aligned with instructor availability and customer requirements, identifying and resolving potential conflicts in advance
- Coordinate customer scheduling with a keen eye on associated costs
- Implement and manage a scheduling software system to streamline processes and improving operational efficiency
- Maintain strong customer relationships, serving as a key contact for scheduling discussions, conflict resolution, and customer service excellence
- Monitor and report on key operational metrics, using data to drive improvements in scheduling accuracy, event success, and customer satisfaction
- Develop and maintain scalable processes for managing multiple schedules across different regions and departments, ensuring consistency and quality across all instructional services
- Collaborate with cross-functional teams, including Sales and Customer Operations to ensure alignment and smooth execution of scheduled events
- Drive continuous improvements in instructional operations, seeking opportunities to enhance efficiency, communication, and overall service delivery
About Us
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep's mission is to level the playing field in education by offering the most effective test preparation available - made accessible to all students.
Through 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company's founding in 2012.
MasteryPrep has increased its student outreach by 200 percent since 2020 and is ranked among the Inc. 5000 "Fastest Growing Companies," featured by "Entrepreneur 360," and selected among the "Growth Leaders" by Louisiana Economic Development.
When we ask our employees what they love most about working for MasteryPrep, it comes down to the mission, the people and the challenge.
- The mission: Ever had a day when you just don't feel like getting out of bed and working? We don't. We have a strong mission that truly changes lives and it motivates us each day to get up, get together, get better and get things done.
- The people: MasteryPrep is as diverse as the student population we serve and we value our employees as people, not just the position they fill. We have bicyclists, book nerds, musicians, basketball players, video gamers, and one person who has an insanely green thumb. No really. She can grow anything!
- The challenge: We believe that with everything we do, we should make it awesome. We don't believe in "average," "run-of-the-mill," or "ordinary." And "good enough" isn't in our vocabulary. We're growing tremendously and won't stop until every student has access to a better future. Bring your experience, skills and creativity here - and you'll find MasteryPrep is a place to contribute and feel valued
Requirements
- 3+ years of experience in operations, project management, or scheduling, with a focus on customer service
- Bachelor's degree in operations, logistics or a related field (or equivalent work experience)
- Proficiency in Salesforce (or similar CRM), Excel, and other relevant tools for data analysis and reporting
- Experience implementing or managing scheduling software is highly preferred
- Strong organizational skills with a proven ability to coordinate complex schedules and processes
- Experience in customer service, with the ability to engage directly with clients to ensure smooth delivery of services
- Analytical mindset with the ability to use data to drive improvements in operational processes and experience working with large data sets
- Exceptional communication skills, with the ability to build positive relationships across teams and with customers
- Self-starter with the ability to thrive in a fast-paced, dynamic environment
- Positive attitude
- Desire to grow and receive feedback
- Strong organizational and time management skills
- Deep belief in the potential of all students and a passion for MasteryPrep's mission
- Respect for individuals' diverse experiences and the ability to work effectively with people from a variety of backgrounds
Benefits
- $65,000+ starting salary based on qualifications
- Employee benefits eligibility (health, disability, AD&D, life insurance)
- Matching 401k
- Paid time off
- Generous paid holidays
- Ability to work fully remote
- Company supplied laptop
