Summary
The Store Manager’s responsibility is first and foremost to drive sales, but they also act as an inspirational leader and role model for their team. This individual coaches, develops and inspires the team so everyone is aligned with JOANN’s overall mission and vision. The Store Manager empowers their team and creates a positive environment, for both customers and team members, which leads to the achievement of financial goals.
Responsibilities & Competencies
HEARTS
- Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
- Connects with the greater community and acts as a brand ambassador for JOANN. Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
- Stays adept at knowing the product and staying curious on new merchandise and trends
HANDS
- Communicates new initiatives, leadership messages, and promotions.
- Ensures impeccable execution of operational policies and procedures.
- Coaches and inspires the team to drive sales by exceeding customer expectations.
- Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
- Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures
MINDS
- Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
- Able to cope with change and shift direction as needed. Drives sales by continually analyzing reports and identifying trends.
- Creates strategies to achieve both individual and store goals.
- Utilizes the FAST model to consistently deliver sales plan and company objective
INSPIRE
- Mentors and inspires the team to enhance the overall store’s performance.
- Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
- Develops in-store talent by creating succession plans and effectively managing performance.
- Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
- Available to work a flexible schedule, including days, evenings, weekends and holidays
- Proficient in the use of computers, including: MS Office products (Word, Excel, Powerpoint), POS and Inventory Management Systems.
- Must have the ability to identify and solve complex problems.
- Demonstrate a “customer first” service focus.
- Possess strong interpersonal skills/proficient written and verbal communication abilities.
- In-depth knowledge of retail financials and the ability to manage a P&L line-by-line.
- Naturally curious and inquisitive nature with a desire to learn and grow.
- Self-starter who promotes action and maintains sense of urgency to achieve results.
Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.
Physical Demands
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis)
Expected Availability
Available to work a flexible schedule, including days, evenings, weekends and holidays
Education & Experience
Education Requirements
Minimum - High School Diploma or equivalent
Experience Requirements
Minimum - 2+ years of progressive retail management experience
Benefits
- Medical, Dental and Vision benefit plans available
- Company-paid basic life insurance and short-term disability
- Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Shift:
Work Location: In person
