At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career.
Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
Handling customer complaints, branch issues, delinquency levels and refunds
Multiple portfolio servicing, including cash advances, convenience checks and settlements
Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and notate all appropriate information and documentation on customer accounts
Lien releases paid out processing, questions regarding closed or resolved accounts
Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
2-4 years’ Call Center experience preferred
~ Demonstrated customer service skills
~ Bilingual English / Spanish skills a plus, but not required
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
~ Employee Stock Purchase Plan (10% share discount)
~ Tuition reimbursement
~ Paid sick leave as determined by state or local ordinance, prorated based on start date
~ Paid holidays (7 days per year, based on start date)
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