The Stevens & Lee Companies is seeking a qualified PC and Help Desk Specialist to setup and support computers and provide technical support to platform employees and assist with projects and other IS Department tasks as needed.
Ideal candidates should have a minimum of two years of PC and technical support experience or demonstrate outstanding customer service skills. A reliable vehicle is crucial, as the role requires regular travel to regional offices. Candidates must also exhibit a strong willingness to learn and take responsibility for the following tasks:
- Answer and respond to service calls as needed for attorneys, professionals, and staff. Configure, deliver, and install computers and peripherals.
- Configure and troubleshoot mobile devices, including Apple and Android
- Enter all service and support work orders/tickets into IS Department tracking system.
- Install, troubleshoot, research and correct desktop application and hardware issues.
- Setup equipment and support presentations and meetings.
- Participate in the after-hours on-call support rotation schedule.
- Regular on-hour and off-hour travel to other regional offices for computer installation and support and/or projects as needed, including overtime as required.
Qualifications
A+ Certification desired, minimum high school diploma or equivalent and prior experience working in a professional services environment. Working knowledge of Microsoft Office and Teams, iManage, Litera products, copiers, printers and Microsoft Teams phones is a plus.
If you are a self-starter with strong interpersonal, collaboration and effective customer service skills and are looking to gain additional substantive experience, all while working in a collegial environment, we would like to talk to you.
We recognize capable and talented people. As a professionally managed business in a competitive industry, we expect a lot from our employees. In return, we provide competitive salaries and benefits package, discretionary merit bonuses, training, and educational opportunities.
Schedule:
- 8-hour shift
- Monday to Friday
- Rotating shift for after-hours on call
- Overtime and some weekend availability as needed
Education:
- High school or equivalent (Preferred)
Experience:
- PC Hardware/Setup: 1 year (Preferred)
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Reading, PA with regular travel to regional offices
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to Relocate:
- Reading, PA 19601: Relocate before starting work (Required)
Work Location: In person