Community Outreach Specialist
Department Reports to FLSA Status Prepared By Approved By Last Modified
Non-Clinical Quality Director Non-Exempt HR CEO 11/22/2022
Job Summary
Our community outreach specialist will support our initiatives by developing a more extensive awareness
and support services to educate and engage residents/individuals on health care services offered at
UCHC, and assist with continuity of care, providing essential resources for retention and growth.
General Accountabilities
• Assist with outreach, scheduling appointment-related information and work directly with
patients through inbound/outbound telephone calls.
• Convene and facilitate regular check-ins with the Quality Director to evaluate outreach progress
and outcomes.
• Organize and facilitate activities to educate and collect input from community members and key
stakeholders.
• Represent UCHC in Marketing and promote all services that are provided by the health center,
including mobile clinic outreach
• Present to patients and key stakeholders on specific health-related programs and topics improve
patient care and quality
• Develop and distribute outreach materials and brochures
• Assist the Quality Director in developing best practices guides for conducting outreach
• Help educate patients about other support services that UCHC offers to address SDOH
• Collaborate with enrollment coordinators to facilitate health program enrollments/patient
portal.
• Generate data reports at regular intervals throughout the year to check for accurate and
complete data collection. Send messenger messages to patients and the UCHC community.
• Understand program goals, monitor progress toward meeting these goals, and communicate
this progress to program leadership on a regular basis
• Other duties as assigned by the Quality Director
JOB QUALIFICATIONS
• High School diploma or GED is a must
• Enthusiasm for helping others and making an impact on the community we live in by solving
problems and providing creative alternatives
• Passion for people and confidence speaking in front of small or large groups
• Preferred experience in health education, outreach, and HEDIS measures.
• Experience conducting outreach in culturally and economically diverse communities
• Experience using a variety of strategies to collect community
• Bilingual REQUIRED: English/Spanish
• Flexible work schedule; required to work both in clinic setting and field-based
• Experience speaking with community members and facilitating events
• Computer proficient with Google G-Suite
• Current valid California Driver's License and Insurance Certificate and regular access to a reliable
vehicle
• Commitment to good attendance and punctuality
• Commitment to the agency's mission
• Experience working with not-for-profit agency/organization
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