Job Title: Customer Service Account Manager
Location: Waterloo, Iowa
Salary: $50-68K
Job Summary of the Customer Service Account Manager:Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.
Job Responsibilities of the Customer Service Account Manager:
* Complete tasks to assist agents and producers with items such as renewal processing, monthly reports processing, and certificate issuance.
* Gather information for new business and renewal applications.
* Prepare applications for submission to selected markets
* Process and follow up on coverage change endorsements.
* Initiate and monitor renewal processes.
* Document all relevant contacts and developments to customer accounts on the Agency Management System.
* Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
* Perform any other duty relevant to agency functions as needed.
Education & Experience of the Customer Service Account Manager:
·The ideal candidate must be an organized, motivated professional who is able to provide excellent customer service.
·Must have a high level of detail orientation.
·Associates or Bachelors degree is required.
·Ability to work in a team atmosphere.
·Strong verbal and written communication skills.
·Candidate must have computer skills including Windows, Outlook, Word, and Excel.
·Insurance experience is desired but not required.