Vice President, Knowledge and Learning (Customer & Partner)
- He or she will ideally be familiar with disruptive technologies and innovative learning practices from adaptive learning, social learning, mobile learning and more.
- Experience leading training programs with an emphasis on operational deployment and deploying training and certification offerings for profit, globally - ideally to a mix of both customers and partners. Track record and passion for leading high-performing teams.
- Successful at managing change and thriving in ambiguity on a global scale.
- Experience leading and implementing large global programs including technical certifications.
- Excellent ability to motivate, inspire and communicate to multiple levels of the organization.
- Ability to build relationships and communicate effectively with key stakeholders, advise leaders on the most appropriate learning intervention for their needs, persuade/negotiate for the prioritization of critical initiatives and manage their expectations.
- Experience of building a successful customer education function for an enterprise/cloud software company.
Responsibilities
- In this role you will be instrumental in navigating Sitecore to an unprecedented level of customer success by building and leading a world-class global training and education team.
- Reporting to our Chief Customer Officer, you will closely partner with our VP, Customer Success, SVP of Global Support and SVP Professional Services who supports upstream business stakeholders with effective programs.
- Our courses, learnings and certifications require modernization or will be built from the ground up.
- You will be responsible for leading amazing teams--both internal and outsourced facilitation--and will have significant people management experience.
- As this leader's teams and programs are on the front line with our customers and partners, he or she must be a customer service fanatic.
- Build a global training delivery process across multiple SaaS-based solutions focused on content creation for eLearning to assist our customers on their journey with Sitecore products and award-winning methodologies.
- Provide Technical certification programs with an emphasis on enabling Partners who sell and implement our offerings.
- Be responsible for global learning operations (LMS, scheduling, communications, marketing, reporting).
- Design and implement a partner training delivery model to help facilitate Sitecore's growth strategy.
- Attaining revenue targets for the sales of our training solutions and certifications.
- Team management and development--particularly regionally located facilitators, operational support and management.
- You will be part of the Customer Success Leadership team responsible for the Customer Lifecycle, focused on onboarding, adoption and consumption.
- Analyze current state of delivery, operations and revenue generation approaches; collaborate broadly to validate gaps and provide new direction and operating plan for improvements.
- Drive the Learning Programs and Design team to ensure united business and learning objectives; i.e., upstream programs and instructional strategies are in sync with delivery, operations and revenue directives.
Salary: $100K -- $150K
Company information
Sitecore is the leading provider of end-to-end digital experience software. Our SaaS-enabled, composable platform empowers brands to deliver unforgettable customer interactions.
Company Specialties:
Web Content Management, Websites, Internet, Portals, Customer Engagement, Intranets, Multichannel Marketing, Creating Lifetime Customers, Marketing Automation, Email Marketing, Context Marketing, Contextual Intelligence, and Omnichannel Automation.
#J-18808-Ljbffr