SSi has an exciting opportunity for IT Portfolio Support on our DHS Enterprise Architecture Support Services DHS Customs and Border Protection program. This person will support the development of a rich portfolio of shared-services offerings for the CBP enterprise. In this position you will work with multiple IT disciplines in providing a high-quality governance structure for the IT Portfolio that is principally focused on identifying and provisioning a wide variety of IT services that provide optimal value for the organization. The individual in this role will be part of an agile team and work closely with a team but have a lot of bandwidth to utilize independent professional judgement.
QUALIFICATIONS:
- Driving a culture of transparency and accountability, enabling information-based decision making in the management of IT investments
- Establishing portfolio capabilities that will include the data requirements, process and roles, systems and governance, drive the adoption and uptake across the organization
- Establish Capabilities for business value management, inclusive of business case development, investment cost and benefits measurement, benefits tracking, value showback and cost/benefit optimization
- Develop capabilities for Technology Business Management (TBM) to support business Value Realization of investments in IT across the enterprise portfolio
- Expand the company’s use of TBM tools beyond infrastructure cost, management and more holistically mange IT costs related to investments
- The portfolio manager will be responsible for the budget formulation, budget execution and improvement of the information technology/information management investment portfolio
- At least 5-7 years’ experience of portfolio and/or business technology management experience
- IT Systems Management knowledge-knowledge of the asset and process management practices, requirements and support services of the IT function is preferred
- Experience in risk management is preferred
- Experience managing in a matrix environment is preferred
- Technical experience in management of computer applications systems is preferred
- Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
- In addition, candidates must have ability to obtain and maintain a DHS EOD/Public Trust clearance.
RESPONSIBILITIES
- Understands core internal and external IT services and consistently drives business value through these services
- Addresses business needs with an emphasis on standard solutions
- Collaborate with business partners in the region to define technology strategy that maximizes business value and minimizing time to market
- Define priorities for business and associated technology investments, leveraging product line organization
- Oversee BA teams within region and drive collaborations and sharing of best practices
- Align stakeholders around common measurable goals
- Be accountable for delivery and operational IT expense
- Understand core internal IT services and new technologies and approaches to drive business value
- Engage with external clients
- Lead the design, implementation and adoption of investment portfolio management capabilities for Business Value Realization, IT Cost Benchmarking, and Technology Business Management (TBM)
- Experience in establishing and managing Business Value Realization practices
- Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders
- Financial experience with familiarity with budgetary planning and cost reporting
- Previous industry experience in technology business management
- Ability to provide business/financial advice to executives, controllers and directors on business management related matters
- Proven leadership experience including knowledge of approaches, tools, and techniques for gaining the cooperation and support of others
- Demonstrates ability to manage small to medium sized technical/infrastructure projects- managing scope, schedule, resources, risks/issues, and cost
- Creates a collaborative partnership among IT leaders and portfolio stakeholders, and enables resource demand planning, change management, and project pipeline planning decisions
- Adheres to IT’s Project Delivery methodology
- Demonstrate an ongoing commitment to professional growth in agile project/program management and other key areas
- Performs other critical tasks as required
- Manage the funnel of proposed IT investments for assigned operational PMO, and review new program submissions to ensure information accuracy, thoroughness, completeness and compliance with IT standards
- Participates in customer meetings to ensure services meet customer expectations and incorporates them within the service catalog
- Prepares and supports reporting and communication to maximize stakeholder understanding of the IT Service Catalog and related costs
- Promotes service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services, including the design of new services within the IT Portfolio
- Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to services to improve metrics
EDUCATION:
- BS degree in Science, Technology, Engineering, Math or related field with 5-7years of experience in a comparable role within IT, utilizing Financial or business intelligence data applications
- Current SCRUM certification or Agile certification
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