The Assistant Director of Facility Operations manages the Facilities and Housekeeping teams in tandem with the Director of Facilities Operations, assisting in the planning and maintenance of the Long Center campus and all related systems. Drawing on experience in managing event-focused facilities, this position will work cross-departmentally to ensure consistent and professional maintenance, housekeeping, and security performance at the venue.
Overseeing the staff and systems that make our 240,000 square foot, 7-acre campus thrive, this position supports planning, procuring, and coordinating building management operations and required support services for mechanical, electrical, fire and life safety, plumbing and waste management systems, structural modifications, and improvements. This includes troubleshooting, scheduling, staying on budget, administering service contracts, and engaging in long-term planning.
Essential Duties And Responsibilities
The essential functions include, but are not limited to:
- Implements organizational directives, policies, and procedures that ensure efficient operations and programs for facilities management
- Coordinates comprehensive preventative and routine maintenance programs for the overall facility and mechanical systems consistent with budget and needs
- Manages teams in the Facilities, Housekeeping, and Operations Departments to effectively and efficiently coordinate activities for all assigned functional areas of responsibility
- Develops, implements, and refines departmental systems and goals that support both the day-to-day and long-term objectives of the facility
- Promotes a culture of safety by implementing and ensuring adherence to emergency procedures including fire, medical, evacuation, weather response, and alarm systems
- Collaborates across departments to support the planning, staffing and execution of events and operations
- Assists in development of annual budget and forecast for all facility support systems and teams
- Ensures prompt and cost-effective solutions for unexpected maintenance requirements
- Recommends modifications, improvements, and replacements for existing equipment and physical plant facilities
- Supports the planning and management of annual capital improvement projects, ensuring projects are on time and within budget
- Manages and oversees facility service contracts and contractors, administer RFPs, negotiating contracts, and ensuring fulfillment in scope of work
- Develops and implements training and individual goal setting to support team development and retention
- Performs other duties as assigned
Minimum Qualifications (Knowledge, Skills, And Abilities)
- Bachelor's degree in architectural design, civil or mechanical engineering, construction, management, or other related discipline required
- Thorough knowledge of operations and procedures involved in the management of large, complex facilities, with a minimum of three (3) years’ progressive management/leadership experience in one or more of the following types of facilities: performing arts theatres, urban civic centers, conference hotels, or convention facilities
- Five (5) years of progressive experience leading a multidisciplinary team of facility personnel
- Demonstrated knowledge of project management, budget administration, procurement, and coordination of people and resources
- Knowledge of modern safety and security procedures and methods applicable to high-traffic, public facilities
- Demonstrated ability to project calm, decisive leadership in high pressure situations
- Demonstrated successful experience planning and overseeing regulated environmental and public safety operations (OSHA, building and fire code compliance, parking and transportation systems)
Physical Demands and Work Environment
This is an on-site role and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to stand, walk, sit and reach with hands and arms, and must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically moderate and can be high at times. Ear protection and other safety equipment will be provided as needed.
Benefits
In addition to salary, The Long Center offers robust benefits to all full-time employees including:
- 9 paid company holidays + 2 floating holidays.
- 4 weeks of accrued PTO, which increases to 5 weeks after 4 years of service
- Fully covered medical benefits with options for subsidized dental, vision, disability, and a buy up plan with a lower deductible.
- Employer provided life insurance with options for additional life, AD&D, and critical illness
- Roth and Traditional 401k options with employer match after 6 full months of service
- Access to world class arts & entertainment, free parking, discounted food & beverages, and the best view in town!
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.
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