We are looking for a motivated and detail-oriented IT Helpdesk Technician to provide technical support and assistance to our staff and volunteers. In this role, you will be responsible for troubleshooting hardware and software issues, maintaining our IT systems, and ensuring a seamless technology experience for all users. You will play a crucial role in keeping our operations running smoothly and supporting our mission of serving the community.
Responsibilities:
Provide first-line support for hardware, software, and network issues via phone, email, and in-person.
Diagnose and resolve technical problems related to workstations, printers, and other office equipment.
Install, configure, and maintain computer systems, software applications, and peripherals.
Assist with the onboarding and offboarding process for staff and volunteers, including account setup and termination.
Monitor and maintain IT systems, including performing regular updates and backups.
Document and track issues and resolutions using our helpdesk ticketing system.
Collaborate with external vendors and IT consultants as needed.
Develop and maintain user guides and training materials to empower staff in utilizing technology effectively.
Participate in IT projects and initiatives aimed at improving efficiency and productivity.
Ensure compliance with data protection and security policies.
Requirements:
Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of 2 years of experience in an IT support role, preferably in a nonprofit or similar environment.
Strong understanding of Windows and Mac operating systems, as well as common office software (e.g., Microsoft Office Suite, Google Workspace).
Experience with network troubleshooting, including routers, switches, and firewalls.
Familiarity with ticketing systems and remote support tools.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Skills:
Technical troubleshooting and problem-solving
Proficiency in Windows and Mac OS
Network configuration and maintenance
Knowledge of office productivity software
Strong communication and customer service
Time management and organizational skills
Benefits:
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
Paid time off (PTO) and holidays
Retirement savings plan with employer match
Professional development opportunities
A supportive and collaborative work environment
The chance to make a positive impact in the community through your work