Job Description
BASIC PURPOSE: Perform check-in and check-outs, answer guest inquiries, accepts and transfer in-house calls.
ESSENTIAL FUNCTIONS:
*Check guests in and out according to Marriott standards
*Post charges to guest folios
*Maintain inventory of gift shop items
*Enroll guests into our guest loyalty program
*Receive and pick up guest in-coming and external calls
*Transfer calls
*Attend pre-shift meetings
*Create key packets for group check-ins
*Explain services and features of hotels
*Perform all other duties as assigned
Skills and Abilities :
*Knowledge of discipline policies, procedures and services and general knowledge in other departments in the hotel
*Exceptional computer skills
*Ability to communicate in English
*Ability to achieve positive guest relations and maximize guest satisfaction
*Ability to handle cash and credit card transactions
*Ability to comply with all company rules and policies
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person