Wexfordvfc is dedicated to delivering exceptional products and services with a focus on innovation and customer satisfaction. Our team thrives on a culture of collaboration and excellence, and we are seeking a dynamic Customer Service Representative to join us. If you’re passionate about helping customers and providing top-notch service, we’d love to meet you!
Responsibilities:
Customer Interaction: Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
Issue Resolution: Identify and resolve customer concerns with a focus on first-call resolution while maintaining high standards of service.
Product Knowledge: Gain a comprehensive understanding of our products and services to provide accurate information and recommendations.
Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
Process Improvement: Provide feedback on recurring issues and suggest improvements to enhance the customer experience.
Order Management: Assist with order placement, tracking, and returns, ensuring a seamless experience for the customer.
Collaboration: Work closely with other departments to address and resolve customer issues effectively.
Follow-Up: Ensure follow-up on unresolved issues and ensure customer satisfaction post-resolution.
Requirements:
Education: High school diploma or equivalent; an Associate’s or Bachelor’s degree is a plus.
Experience: Previous experience in a customer service role is preferred, but not required.
Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
Problem-Solving: Strong analytical skills to address and resolve customer issues effectively.
Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Customer Focus: Genuine desire to assist and satisfy customers with a positive attitude.
Organizational Skills: Ability to manage multiple tasks simultaneously and handle high-pressure situations.
Skills:
Empathy: Ability to understand and relate to customers’ needs and concerns.
Active Listening: Attentive to customer feedback and able to respond appropriately.
Detail-Oriented: Meticulous in recording and managing customer interactions and data.
Adaptability: Flexible in handling various customer requests and adjusting to new information.
Team Player: Collaborative with colleagues and other departments to provide excellent service.
Benefits:
Competitive Salary: Attractive salary based on experience and qualifications.
Healthcare Coverage: Comprehensive medical, dental, and vision insurance.
Retirement Plans: 401(k) plan with company match to support your future financial goals.
Paid Time Off: Generous vacation and sick leave to promote work-life balance.
Professional Development: Opportunities for training and career advancement within the company.
Work-Life Balance: Flexible working hours and remote work options to fit your lifestyle.
Team Culture: Enjoy a supportive and collaborative work environment with regular team events and activities.
Employee Discounts: Exclusive discounts on our products and services.