Job Description: Clinical Service Desk

Location: North Carolina (Remote)

Rotational Shift. from 6:30am EST to 11:30pm EST

Responsibilities

Exp in Radiology is must. We need service desk experience in healthcare. In client account a clinical service desk resource provides support for clinical applications for the client staff and a primary contact for the Radiologists and VIPs that require enhanced and immediate resolution to continue with patient care services. These resources take calls and work on tickets too. Role and Responsibilities:

CSD Resource Monitor the CSD queue. For eg: follow up on the open tickets, their resolution etc.

Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests.

Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes.

Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach.

Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions.

Prioritize the incident based on the incident log and customers.

Provide on-call support for all clinical service requests like password reset, account unlock etc.

Clarification on the application training

Identifying the issue; routing the tickets to the respective assignment groups

For the VIP customers; if L1 team is unable to the resolve the issue then they will patch the L2 engineers on the call

Skill (Primary): Domain Competencies (APPS)-Bus. Process-Healthcare-Bus. Process-Healthcare

Zodiac Solutions, Inc

New Jobs

Clinical Service Desk (Radiology ) || Remote