As an Online Chat Agent, your primary responsibility will be to engage with customers in real-time, addressing their inquiries, guiding them through our products and services, and ensuring they have a seamless experience. We pride ourselves on our commitment to delivering top-notch service, and we are looking for individuals who are passionate about helping others and possess strong problem-solving skills. This position requires excellent communication abilities, a proactive attitude, and the ability to multitask effectively in a fast-paced environment. You will collaborate with various teams to ensure that customers receive timely and accurate information while striving to build long-lasting relationships. If you thrive in a digital setting and are eager to contribute to a supportive and energetic workplace, we invite you to apply for the Online Chat Agent position at Worldklass Technology and help us elevate our service experience to the next level.

Responsibilities

Engage with customers through online chat, responding to inquiries promptly and professionally.

Assist customers with a variety of questions related to our products and services, ensuring they receive accurate information.

Troubleshoot customer issues and provide effective solutions in a timely manner.

Document customer interactions and feedback for quality assurance and improvement purposes.

Collaborate with team members and other departments to resolve customer issues efficiently.

Maintain a positive and empathetic attitude towards customers, ensuring they feel valued and heard.

Meet or exceed daily performance metrics and goals to contribute to overall team success.

REQUIREMENT

High school diploma or equivalent; additional certification in customer service is a plus.

Proven experience in a customer service role, preferably in an online chat environment.

Excellent verbal and written communication skills, with a strong command of grammar and spelling.

Ability to type quickly and accurately while maintaining attention to detail.

Strong problem-solving skills and the ability to think critically in high-pressure situations.

Familiarity with online chat software and customer relationship management (CRM) systems.

Availability to work flexible hours, including evenings and weekends as needed.

Triad Insurance Group

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Online chat agent