JOB TITLE: TPA PERFORMANCE MANAGER

JOB OVERVIEW
Thomasville Restoration’s vision is to be the #1 Restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are building a world-class Operations Team, and are looking to add a TPA Performance Manager who will be a key member of this team reporting directly to the Head of Operations.

RESPONSIBILITIES
- Drive and manage performance related to TPA expectations, metrics, scoring, and surveys-specifically for Contractor Connection, Alacrity, Westhill, Sedgwick, Lionsbridge, and potentially others.

- Understand the metrics and scoring mechanisms for each TPA partner and communicate to department heads and team members what actions are necessary to achieve outstanding results and optimal scoring for each TPA partner. Monitor all TPA platforms daily.

- Identify areas of the workflow in all trades that need extra attention and continuous coaching to achieve superior and consistent results specifically related to TPA performance.

- Nurture constructive and collegial relationships with TPA’s key personnel and ensure lines of communication remain open at all times.

- Other TPA compliance responsibilities as needed.

SKILLS AND QUALIFICATIONS
- 5 years of restoration industry work experience

- Knowledge and understanding of scoring and metrics used by restoration industry TPAs

- Knowledge and understanding of restoration industry estimating platforms, TPA -platforms and job management software

- Excellent communication (verbal and written), interpersonal, problem-solving, and critical thinking skills

- Fluent in English…with both English and Spanish a strong plus

- Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy

- Motivated, self-starter who is professional and possesses a passion for making things better

- Ability to work independently in a fast-paced, team-oriented office environment

- Determined to succeed

- Consistent with follow-up

- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Application Question(s):

Which TPA platforms do you have experience managing?
How much experience do you have managing TPA platforms?

Experience:

Insurance Restoration: 5 years (Required)

Work Location: In person

Thomasville Restoration

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TPA Performance Manager