Description

Under close supervision, to assist departmental professional and/or technical staff by performing a variety of support tasks and services.

* * * * * * * * * * * * IMPORTANT * * * * * * * * * * *

EXAMINATION DATES: Candidates who meet the employment standards will be invited to take an online written examination tentatively scheduled for the week of September 9, 2024. Qualifying candidates will be notified with examination instructions.

The eligible list will be used to fill vacancies as they occur.

Typical Tasks

The following typical tasks are common to positions in this class regardless of departmental assignments. Specific tasks by department are available in descriptive form.

Acts as liaison with community residents and keeps professional staff informed of current community situations;
Learns general departmental programs and available community resources in order to acquaint community residents with existing departmental programs;
Makes appointments;
Keeps simple records;
Gathers data and prepares brief reports;
Arranges transportation or drives residents receiving services of the department;
May act as interpreter in contacts involving non-English speaking residents;
Attends appropriate staff and in-service meetings;
Attends on-the-job training sessions;
Provides assistance and support services to community residents and professional staff either in the field or clinic;
Acts as liaison with community residents;
May counsel clients/patients regarding personal problems and explain to them available community resources;
Confers with professional staff to assist in evaluating client needs or problems;
Locates clients in the community who need the services of the department; and
Performs other related duties as required.

Employment Standards

Possession of a valid California Driver's license prior to appointment, and the ability to qualify for a County Drivers Permit.

Experience Note: The required knowledge and abilities are typically attained through six (6) months of community service experience working with community-based or non-profit organizations, which provided an opportunity to be familiar with available community resources and basic record keeping.

Knowledge of:

Problems, needs, attitudes, and behavior patterns of community residents;
Available community resources;
Basic record keeping.

Ability to:

Understand and follow written and oral directions;
Record and maintain simple records;
Read and write English;
Communicate effectively and establish good relationships with community members;
Establish and maintain effective working relationships with others.

The County of Santa Clara

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Community Worker