General Manager (Transit)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This position is specifically for the Valley Metro Fixed Route Services.

This position is dependent on the award of contract for the Fixed Route Services.

Location: Peoria, AZ

What you’ll do:

Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D
At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment
Experience managing a site of 100+ employees
Experience monitoring the delivery of contractual services
Must possess a valid current driver’s license

Skills:

Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Ability to acquire in-depth knowledge of computerized transit routing systems
Data analysis
Exceptional interpretation and problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Understanding of budget and cost analysis
Moderate to advanced computer skills
Ability working with data reporting and analytics
Knowledge of ADA, DOT, FTA regulations
Ability to establish key processes and procedures
Ability to maintain high level of confidentiality

Even better if you have...

Previous management experience in the Para-Transit or livery industries, preferred
Prior contract and or project management experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: $107,120/ annually

Salary Max: $160,680/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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MTM, Inc

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General Manager (Transit)