Kilwins Chocolates, Fudge & Ice Cream

Join our management team and love where you work. You'll be responsible for the daily production of fudge, corns, brittles, caramel, and chocolate dipped items. You'll be cross trained in the sales area and run counter shifts, scoop ice cream, and make a lot of people happy. You'll learn the behind-the-scenes operation of a small business and be exposed to personal and professional development. You'll be cared for like family and have the opportunity to make a difference in the lives of our awesome team.

Because chocolate and ice cream cravings do not follow a typical 9-5 schedule, availability to work weekends and holidays is required.

Essential Functions

1. Personally represents Kilwins Core Values, Core Purpose, Core Operating Standards, and Brand Promise.

2. Provide integrity, honesty, and knowledge that promotes the culture, values, and purpose of Kilwins Brand.

3. Ensure the Kilwins proven model is followed to increase sales and profitability.

4. Upholds alignment of Kilwins training systems with Kilwins brand standards and expectations for franchise stores.

5. Demonstrated the ability to independently run a company store location and meet all budget goals.

6. Must have a thorough knowledge and understanding of all aspects of Kilwins retail operations and the ability to perform and train in all areas.

7. Ability to build the strength and knowledge of the team through cross-training, feedback and follow-up.

8. Ability to manage company store operations independently and cover entire shifts as needed.

9. Must be able to travel to and work in company stores during the busiest time on a daily and weekly basis including days, evenings, nights, weekends, holidays. This is a retail sales position, not an office role with a general expectation you will be on the floor selling 50% of the time.

10. Provide oversite and support to the leadership team.

11. Prepare weekly team member schedules in a timely manner to optimize customer service.

12. Conduct deposits, change orders, drawer counting, and End of the Day reporting.

13. Lead the entire tour program which includes hiring, reservations, script, training, and hours. An energetic personality who enjoys the retail environment, leading tours, and creating a fun and exciting store environment for everyone.

14. Responsible for job descriptions, team performance, and team achievement of operational goals.

15. Manage social media platforms such as Facebook, Trip Advisor, My Kilwins Club, etc.

16. Ensure Voice Mail, Store Hours Posting and roadside message are managed.

17. Manage, promote and grow all bulk business such as schools, weddings, and corporate sales opportunities.

18. Constantly reviews store environment and key performance indicators to identify problems, concerns, and opportunities for improvement.

19. Assures Quality Control Standards are in place and quality is maintained at all times.

Knowledge, Skills, and Abilities

Leadership skills, with the ability to coach and mentor others
Customer service oriented with a great personality and demeanor
Ability to multi-task and meet deadlines
Effectively manage conflict
Manage store operations independently
Knowledge of and ability to use all online and support systems
Organizational and planning skills
Problem-solving skills
Team-building skills
Ability to handle confidential and sensitive information
Knowledge of proper food handling and sanitation procedures
Ability to manage and follow Kilwins established documentation system
Must have exceptional written and verbal communication skills in the English language

Physical Requirements/Work Environment

Must be able to occasionally lift 50 pounds
Must be able to stand for long periods of time in retail store or training environment

Education and Experience

Must have leadership skills
Previous sales and retail management experience
Proficient in Microsoft tools such as Outlook, Excel, and Word
Previous franchising experience preferred
College degree preferred

OTHER DUTIES

Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Monday to Friday
Morning shift
Rotating weekends
Weekends as needed

Work Location: In person

Kilwins

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