Full Time Candidates Only

Healthy Hound Playground is an upscale dog daycare, grooming and boarding kennel located in Sterling, VA. We are looking for a qualified candidate to run and manage our front desk staff, as well as to be the first point of contact for customer concerns.

Duties include:

Regular reception duties (see below)
Interviewing and training new receptionists
Creating and managing the reception schedule
Working with staff to ensure reception always has adequate coverage
Ensuring reception is running smoothly at all times
Ensuring reception and areas under the purview of reception are always clean and tour ready
Modifying and instituting new reception processes as needed
Bringing any issues to the attention of facility management
Working with management to ensure customers always have a positive experience at Healthy Hound

Candidate Must:

Have prior supervisory experience
Be able to manage staff effectively
Be extremely organized and detail oriented
Be diligent about follow up and follow through
Be adept at learning POS software
Have customer facing skills with an outgoing and friendly demeanor
Have excellent email etiquette
Be able to memorize, institute and follow processes
Be able to complete tasks and maintain a calm, professional demeanor in a fast paced environment
Be able to work in a fast paced environment and under pressure without becoming overly stressed
Be able to work holidays

Reception Duties:

Providing excellent customer service
Welcome all customers promptly with an outgoing and friendly demeanor
Doggy check in & check out
Working with an intricate but modern POS kennel software
Answering phones
Responding to customer emails in a grammatically correct and professional manner
Learning/memorizing an extensive amount of customer/dog policies and procedures
Ensuring all daycare, boarding and grooming reservations are accurately entered and approved in POS system & ensuring all new dogs are signed up properly
Monitoring and obtaining vaccination records from customers and vets
Giving helpful tours of the facility
Selling daycare, boarding and grooming packages
Answering phones, including customer calls & educating them on our processes and services we offer
Reception area cleaning
Flexibility on hours and willingness to work as a team to provide coverage (30-40 hours per week, occasional overtime if needed)
Must be available to work one weekend day

This position requires extensive communication and coordination between you and your staff. A working phone, voicemail, and general responsiveness is required. You must be prepared to be contacted by employees off hours to answer any questions they may have about issues that arise.

The position requires reliability as we are a retail establishment and you will be responsible for ensuring reception is always opened on time.

Perks

Heathcare offered
Free dog daycare / dog boarding (terms apply)
Discounted dog grooming
Upward mobility for outstanding employees

To learn more, please visit our website:

http://healthyhoundplayground.com

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

Employee discount
Health insurance

Schedule:

Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed

Education:

High school or equivalent (Required)

Work Location: In person

Healthy Hound Playground

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