Tuesday, September 3, 2024

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

The Hanover is seeking a Middle Market Regional Chief Underwriting Officer (CUO) to join our growing team in our West Zone. This is a full-time, non-exempt role. This is a remote or hybrid opportunity.

POSITION OVERVIEW:

The Regional Chief Underwriting Officer (CUO) is responsible for supporting our Middle Market and Field for our West Zone. Reporting to the Field Zone Executive and President Middle Market, the Regional CUO drives sales underwriting excellence in commercial lines middle market branches and ensures performance meets profit and growth objectives. This role works closely with Middle Market and Field Commercial Lines Leadership to drive underwriting and portfolio quality, sales and operations excellence, talent development, strategy development and execution.

Responsibilities/Essential Functions:

Partnering with the Field Zone Executive and President of Middle Market, develops and implements long and short-term underwriting strategies, and participates in strategic business planning activities that are designed to increase our presence in the market and effectively achieve profit and growth objectives for assigned region(s).
Participates in the establishment of underwriting and product implementation strategies that are reflective of marketplace conditions, while at the same time, meet our growth and profit goals.
Collaborates with and provides oversight to the regional underwriting staff on portfolio management and strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Drives and communicates sound underwriting strategies and standards through the organization.
Interacts with regional underwriting staff including the Regional Executives, Regional Vice Presidents, AVP/Director – Middle Market Underwriting and Middle Market Underwriters on their respective books of business, including acting as a referral and collaboration resource.
Monitors and takes appropriate underwriting actions in conjunction with underwriting staff.
Develops and maintains relationships with Operations, Loss Control, and Claims to operationalize underwriting decisions.
Collaborates with Actuarial and Industry Solutions Teams and enhancement of products, underwriting policies and risk appetite as needed.
Recommends updates to underwriting guidelines, and monitors production and rate levels.
Proactively responds to regulatory and legal environment.
Builds and maintains customer and agent relationships.
Maintains keen understanding of industry competitors in each market segment. Identifies trends and emerging issues. Closely monitors underwriting results for region(s).
Participates in underwriting audits as well as internal quality review audits from a Home-Office perspective.
Collaborates with all relevant parties to acquire and develop talent required to execute effectively.
Assures compliance with corporate and regulatory requirements.

Required Skills, Key Competencies and Experience:

Ability to collaborate with and influence, particularly with senior level field leadership, as this role will be working across multiple branches and regions.
Ability to effectively coach managers and Sales Underwriters and balance multiple priorities in a dynamic and very fast-paced environment.
Excellent communication skills are essential; effective face-to-face interactions and presentations to groups, as well as strong phone skills, along with sound written communications, including impeccable follow through.
Passion for driving actions and achieving results, with a competitive spirit of winning and an orientation towards achievement.
10+ years proven property-casualty underwriting experience, with broad underwriting experience across classes of business and lines of business in middle market environment High degree of business, insurance and marketplace knowledge.
Clearly demonstrates specific knowledge requirements in the areas of underwriting, book management, marketing and product development.
Solid understanding of Commercial Lines products, financials, issuing systems, service requirements and overall goals and objectives.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance
401K with a company match
PTO
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

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Hanover Insurance Company

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Chief Underwriting Officer, West Zone