Job Description

Reports to: District Manager

Supervises: Co-Managers, Assistant Managers and Store Associates

Position Overview

The store manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

People Development

Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning
Set annual goals, administer performance reviews and develop all direct reports
Train, develop and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

Customer Experience

Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions
Implement all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Drive Sales + Profitability

Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion
Create and execute strategies to maximize store sales and control expenses

Operational Effectiveness

Meet all payroll expectations
Control company assets by meeting all loss prevention measures
Execute and comply with all company policies and procedures

Additional Responsibilities

Uses sound judgment when making decisions
Excellent communication skills
Acts with integrity and respect
Adapts to changes required by the business
Ability to handle multiple tasks simultaneously
Assumes and completes other duties as assigned by supervisor

Job Requirements

Minimum two years store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals
Personal computer and detailed report analysis
High school education or equivalent preferred
Some heavy lifting in excess of 30 pounds
Scheduled shifts may require standing for a minimum of eight hours

Brand

GUESS Factory

Store

3288

Store Address

77 Sands Boulevard, #233 - Bethlehem, PA 18015

GUESS?, Inc.

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