Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its part time Test Proctor position. The part-time proctor position is a 28 hour/week position focused on providing in-person Testing Center proctoring, supporting online proctoring platform needs, fielding student phone and email queries, and facilitating the testing process by supporting test requests, approved distance proctors, online proctor platform integration and test creation. Scheduled on campus hours will be Wednesdays and Thursdays from 10:00 a.m.-6:00 p.m. and Fridays from 10:00 a.m.-4:00 p.m.

This role will work an onsite hybrid schedule.

Duties and Responsibilities:

Complete opening/closing duties for testing office
Provide a high level of customer service on phone, email, chat, as well as in-person
Administer all department exam offerings according to established policies and instructor/institution directives
Integrate online proctoring platforms into Canvas
Actively proctor all students testing
Assist in exam extensions, approving distance proctors, processing test requests and other projects as assigned
Enter local placement scores in Datatel
Check students in according to each contract’s specifications
Troubleshoot any technology issues and communicate for resolution with the Testing Center manager
Reviewing potential exam misconduct issues in our online proctoring platforms for placement and class testing
Sending other communications as needed

Minimum Requirements/Qualifications

Excellent Customer Service Skills
Bachelors Degree
Microsoft Office proficient
Ability to multitask
Keen attention to detail

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

Franklin University

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