Urgently hiring

WILLING TO TRAIN

Ernie's Towing is currently looking to fill a full time and a part time office position for a Dispatcher Assistant / Call Taker. Candidates must have great communications skills, typing, multitasking, the ability to prioritize, and be able to handle stressful situations. This is an entry level position with no experience required and plenty of room to grow within the company. Many of our part time employees grow into full time positions. To apply you may stop in to drop off a resume or pick up an application at Ernie's Towing in Northampton or Amherst Office, Monday - Friday's between 9am-5pm. You can also reply to this posting by emailing a resume.

Responsibilities

Manage incoming calls
Relay information to Tow Truck Drivers
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Documenting detailed notes
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative or dispatcher
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Types: Full-time, Part-time

Pay: $700.00 - $1,000.00 per week

Expected hours: 45 per week

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Physical Setting:

Office

Schedule:

8 hour shift
Day shift
Evening shift
Night shift
Weekends as needed

Application Question(s):

Do you have any mechanical knowledge or past experience in any automotive position?

Work Location: In person

Ernie's Towing

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Full Time Call Taker / Dispatcher Assistant