Position Summary: The Pool Technician Supervisor is responsible for overseeing the day-to-day operations of the service department in a pool service company. This role involves coordinating service requests, working with technicians, ensuring high-quality customer service, and optimizing operational efficiency to meet client expectations. Must have knowledge in Pool Maintenance and Service.

Responsibilities:

Service Department Management:

· Oversee the overall operations of the service department, ensuring efficient and effective service delivery.

Develop and implement service policies, procedures, and standards to improve productivity and customer satisfaction.
Plan and schedule service appointments, ensuring timely response and resolution of customer inquiries and requests.
Monitor service performance metrics and implement corrective actions to achieve departmental targets.

Technician Management:

Support a team of service technicians, providing guidance, training, and performance feedback.
Assign service tasks to technicians based on expertise, availability, and workload.
Monitor and evaluate technician performance, ensuring adherence to quality standards and service protocols.
Conduct regular performance reviews and implement development plans to enhance individual and team performance.

Customer Relationship Management:

Establish and maintain strong customer relationships, acting as a point of contact for escalated service issues.
Address customer complaints, resolve conflicts, and ensure a high level of customer satisfaction.
Collaborate with the sales team to identify upselling and cross-selling opportunities to existing customers.
Foster a customer-centric culture within the service department, emphasizing responsiveness and proactive communication.

Inventory and Supply Management:

Monitor inventory levels of service equipment, tools, and supplies, ensuring availability for service technicians.
Coordinate with vendors and suppliers to procure necessary inventory items at optimal costs.
Implement inventory control measures to minimize waste, loss, and theft.
Develop and maintain accurate records of inventory usage, replenishment, and related documentation.

Process Improvement and Efficiency:

Identify opportunities to streamline service processes, reduce costs, and improve operational efficiency.
Collaborate with cross-functional teams to implement process enhancements and automation solutions.
Continuously evaluate service workflows, seeking innovative approaches to optimize service delivery and resource utilization.

Qualifications and Skills:

Proven experience in service operations management or a similar role within the pool service industry.
Strong knowledge of pool service operations, maintenance, and repair.
Experience with ServiceTitan software is highly preferred.
Excellent leadership and team management skills.
Exceptional customer service and communication abilities.
Proficient in using service management software and tools.
Strong problem-solving and decision-making skills.
Detail-oriented and highly organized.
Ability to work effectively in a fast-paced, deadline-driven environment.
Bi-lingual Preferred

Salary Range: $65,000-$70,000

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Rosedale, MD 21237: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you have pool service experience?

Experience:

Service: 5 years (Preferred)

Work Location: In person

Elite Pools

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