Cranial Technologies is the only company in the world completely dedicated to the research, diagnosis and treatment of plagiocephaly, commonly called flat head syndrome. With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for an Insurance Liaison to join our customer-focused team! Our ideal candidate can build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner. This position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high level of customer service. This role will also effectively communicate benefits and eligibility for multiple insurances throughout the country. We’re looking for someone who can thoroughly research and pinpoint the critical insurance answers our families need to make an informed treatment decision.The perfect candidate enjoys collaborating with a team of passionate individuals in a dynamic, remote environment. They love learning new things in a fast-paced, ever-evolving company. We’re looking for someone who enjoys solving problems with a high sense of urgency to help infants and their families begin treatment as quickly as possible due to the limited window for treatment.We will train you on the insurance process and the things unique to Cranial Technologies! At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

Responsibilities include:

Provide outstanding customer service to all of our families
Coordination of information between referring physicians, insurance companies and our own treatment clinics
Obtain insurance authorizations
Research, review, and effectively document benefits, eligibility, and authorization requirements within our system
Accurately review benefits and eligibility to ensure our families can make an informed decision regarding the cost associated with treatment
Communicate cost shares, co-payments and financial responsibilities with our patients families
Ability to work on a team
Ability to learn new things and apply them in a fast-paced, ever-evolving environment

Requirements:

1 – 2 years customer service or related experience
1 - 2 years experience with computer software
Investigative, curious and problem solving mindset
Strong organizational skills
Ability to multi-task
Detail-oriented
Personable, warm, empathetic, and professional verbal and written communication style with team members as well as those seeking treatment

We offer an excellent benefits package:

Medical, Vision, and Dental Insurance
401k Retirement Plan
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance
The pay range for this position is $17 - $18 per hour. Pay is dependent on the applicant's relevant experience.
$1,000 Sign On Bonus*
Opportunity for performance based bonuses

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail.**Please no phone calls to the clinic or offices regarding the position.If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance.*internal candidates are not eligible for a sign-on bonus.

Cranial Technologies

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Insurance Liaison (Remote)