Escrow Officer- Full Time (In-Office)

Location: In Office

Schedule: Monday-Friday

Salary: $43,000-56,000 Depending on experience

Benefits and Bonus Opportunities

About Community First Title Agency:

At Community First Title Agency, we are more than just a title company—we are a community-driven organization committed to integrity, excellence, and service. Our mission is to provide exceptional title and escrow services while fostering meaningful relationships within our community. We believe in the power of teamwork, respect, and doing what is right every time.

Job Overview:

Community First Title Agency is seeking a dependable and professional Closing Officer who embodies our mission of community focus and commitment to excellence. The ideal candidate will have at least three (3) years of experience and will understand escrow standards, title clearance, real estate regulations and guidelines, and document preparation.

This role requires an individual with excellent critical thinking and problem-solving skills, capable of exercising independent judgment during the escrow process. The Closing Officer will work collaboratively with team members and uphold the values of integrity, respect, and exceptional service to ensure a smooth escrow process for our clients.

Duties & Responsibilities:

Manage all closing files within the branch assigned, ensuring timely and accurate processing.
Prepare and Process closings, including purchase, construction, 1031 exchange, refinance, land contract, and cash transactions.
Order all necessary documents to close each transaction, including loan documents and mortgage payoffs.
Complete documents within our production system for each transaction
Collaborate with the title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, federal tax liens, bankruptcies, boundary disputes, and encroachments.
Delegate appropriate tasks to escrow assistants while supervising the overall workflow.
Follow company standards and practices when processing transactions, ensuring compliance with applicable state laws and guidelines.
Coordinate the closing between the parties involved.
Ensure all client communications, including calls, voicemails, and emails, are returned promptly.
Engage in continued learning opportunities, including participating in webinars and seminars and reviewing underwriting bulletins pertinent to the role.
Perform other duties as assigned by the supervisor, adhering to company policies and guidelines.

Qualifications:

Experience: Minimum three (3) years of escrow experience required.
Education: A high school diploma is required.
Certifications/Licenses: Must be a Notary Public.
Knowledge: Understanding of escrow standards, title clearance, real estate regulations, guidelines, and document preparation.
Skills:
Adaptable: Flexible and responsive to changing requirements.
Attentive to Details: Meticulous in managing details and documentation.
Critical Thinking: Capable of analyzing situations and making informed decisions.
Customer Focused: Committed to providing excellent service.
Decision-Making: Ability to solve problems and make decisions efficiently.
Dependable & Reliable: Consistently meets deadlines and maintains work quality.
Initiative: Proactive in taking on new challenges.
Integrity: Upholds honesty, fairness, and respect in all interactions.
Planning & Organizing: Efficient in managing time and tasks.
Professional: Maintains a high level of professionalism in the workplace.
Team Player: Works collaboratively with colleagues.
Technology Proficiency: Skilled in using Microsoft Office, email programs, and internet browsers; strong typing skills.

Key Responsibility Areas (KRA):

Closing Management
Efficiently manage and process all closing files to meet closing deadlines.
Ensure all closing-related documentation is accurate, complete, and submitted in a timely manner.
Client Satisfaction
Provide exceptional customer service to clients, ensuring all inquiries and concerns are addressed promptly.
Maintain a high standard of communication with clients and stakeholders.
Compliance & Standards
Adhere to state laws, company policies, and industry standards in processing escrow transactions.
Continuously stay informed on changes in escrow laws and practices.
Team Collaboration
Work effectively with the title department and other team members to resolve any issues that may arise during the escrow process.
Delegate tasks efficiently to support staff and provide guidance where needed.
Continued Learning & Development
Actively participate in available training opportunities, including webinars, seminars, and reviewing underwriting bulletins to stay current with industry practices.

Key Performance Indicators (KPI):

Escrow Turnaround Time: Percentage of escrows closed within the expected timeline.
Client Satisfaction Rate: Measured by client feedback and repeat business.
Accuracy of Documentation: Number of errors or corrections needed in processed documents.
Compliance Rate: Adherence to state laws and company policies without violations.
Team Collaboration: Effectiveness in working with the title department and other teams, as reflected in project outcomes and team feedback.
Learning Engagement: Participation in continued learning activities and application of new knowledge to improve job performance.

Job Type: Full-time

Pay: $43,000.00 - $56,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Escrow: 3 years (Required)

License/Certification:

Certified Notary Public (Required)
Driver's License (Required)

Ability to Commute:

Caro, MI 48723 (Required)

Ability to Relocate:

Caro, MI 48723: Relocate before starting work (Required)

Work Location: In person

Community First Title Agency, LLC

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Escrow Officer