Who We Are:
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and five Microsoft Canada Impact Award wins from 2019 to present-day.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

Job Summary:
We are looking for a highly motivated Product Manager (MSP/MSSP Services) who will be responsible for managing the development and marketing of our managed security and managed IT services. This person will work closely with cross-functional teams to ensure the successful delivery of Bulletproof MSP/MSSP services, and will be responsible for analyzing market trends, identifying customer needs, and developing product strategies that align with our company's objectives.

Key Responsibilities:

Development and operation of the Service Lifecycle Management process.
Define and implement product/service strategies that align with our company's objectives.
Work with cross-functional teams to develop and launch new services.
Identify market trends, customer needs, and competitive threats to ensure the success of our services.
Partner with market research resources and gather customer feedback to inform service development.
Define service requirements and manage the service roadmap.
Work closely with engineering and design teams to ensure service development meets quality standards and timelines.
Collaborate with marketing and sales teams to create effective service positioning and messaging.
Develop pricing strategies and monitor product/service performance.
Stay up-to-date on industry trends and emerging technologies.

Required Education and Other Credentials:

Bachelor's degree in Computer Science, Engineering, Business, or related field.
5+ years of experience in product/service management or related role, with direct experience developing managed IT (MSP) and managed security (MSSP) services.
Strong understanding of security and technology services and related markets.
Excellent analytical and problem-solving skills.
Ability to work effectively with cross-functional teams.
Strong project management skills and ability to manage multiple priorities.
Excellent communication and interpersonal skills.

Location: New Jersey, or Boston MA.
Schedule: Normal hours are Monday through Friday, 40 hours per week.
Salary Range: $110,000 - $115,000

Benefits:

Comprehensive Health, Dental, and Vision Insurance.
Optional Health.
100% Employer Paid Health and Dental Plan/Life Insurance.
Vacation Time.
RRSP Savings Plan (401K) with 100% match up to 3% of your salary.
Annual Discretionary Bonus.
Anniversary Reward Bonus.
Educational Assistance Program.
Additional Mental Health Benefits through our Employee Assistance Program.
Voluntary Pet, Accident, and Critical Event Insurances.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

If you are a highly motivated individual with a passion for technology and security, and have the skills and experience required for this position, we encourage you to apply. We offer a competitive salary, benefits package, and opportunities for growth and development within our company.

Equal Opportunity Statement:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Bulletproof, a GLI Company

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Product Manager (MSP/MSSP Services)