```Duties```
- Greet and welcome guests upon arrival
- Provide exceptional customer service and assist guests with inquiries and requests
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with check-ins and check-outs, including processing payments and issuing room keys
- Coordinate guest requests for amenities, transportation, and reservations
- Provide information about local attractions, restaurants, and events
- Handle guest complaints or concerns in a professional and timely manner
- Collaborate with other hotel staff to ensure a seamless guest experience

```Qualifications```
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent time management skills to prioritize tasks effectively
- Strong interpersonal skills to build positive relationships with guests and colleagues
- Proficient in using computer systems and software for reservations and guest services
- Bilingual or multilingual skills are a plus, especially if the hotel serves international guests
- Knowledge of front desk operations, including check-in/check-out procedures and phone etiquette

Note: The job description should not contain any contact information such as email or phone number.

Job Type: Full-time

Pay: $22.30 - $27.15 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Overnight shift
Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Guest relations: 1 year (Preferred)
Security: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Clerical: 1 year (Preferred)

Language:

English (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Benkey llc

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