Job Title: Concierge

Job Type: Part-Time - Shifts vary, availability 7 days a week is desired

Pay: Starting at $20 per hour

Why Join AMS?

Personal and Professional Growth – As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. You’ll grow as we grow.

A Fresh Start – If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.

Office Culture – We strive to maintain a fantastic, supportive work environment.

As a Concierge your average day will Include:

Greet all residents and greet and direct all visitors, contractors and vendors in the building
Confirm with homeowners any contractor or visitor appointments before permitting entry
Respond promptly and in a professional manner to phone calls, emails and voicemails
Deliver communications to Residents in the building through BuildingLink system
Responsible for providing expected Concierge services available to all residents, including but not limited to package and dry cleaning receiving, help with access to the building, taxi/transportation reservations, recommend services and provide resources when requested
Facilitate the handling of complaints or grievances from residents and escalate to property manager for follow up as necessary
Maintain a clean and organized front desk and lobby at all times
Maintain BuildingLink/KeyLink system including Reservations, Emails, Calendar/Events, Package Inventory/Receiving, Front Desk Instructions and more
Effectively communicate with the Community Manager, Building Maintenance Supervisor, Porters, Concierge Team Members, Residents/Owners, Visitors, Real Estate Agents, security contractor, and vendors/contractors
Manage the Concierge Desk throughout shift
Support Community Manager and Building Maintenance Supervisor with tasks and projects as requested
Respond to security and emergency situations as per building instructions
Monitor Security Cameras throughout shift and follow up as necessary
Respond as trained to building emergencies
Gain full working knowledge of the building’s rules and regulations.

AMS, Association Management Services.NW

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Concierge