Children's Outpatient Services provides treatment for children and adolescents and their families and is intended to improve and maintain a child’s or an adolescent’s stability in the community. Treatment focuses on problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Services include individual, family and group therapy, medication evaluation and management, case management, in home intervention, case consultation and summer day treatment services. The type of treatment is highly variable and depends upon the individual’s existing symptoms and developmental level.

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Essential Functions

Greets all consumers
Cancels and re-schedules appointments as necessary
Have consumers sign in
Answers telephone
Receives consumer requests for appointments/information and changes.
Records all telephone messages accurately and transfers to appropriate person timely
Handles routine requests from clinicians
Keys in no shows daily
Directs consumers to appropriate waiting area
Handles unscheduled consumers.
Requests consumers chart from medical records
Notifies appropriate clinician of consumer’s arrival
Schedules return appointments.
Reviews DSR for appointment information
Reviews clinician’s schedule and assigns appointment time
Gives consumer appointment card with next scheduled appointment
Protects and maintains the confidentiality of all records and patient information.
May perform Quality Assurance Process
Completes administrative review audits as necessary
Makes copies, faxes documents and performs other related clerical duties as needed
Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
Verifying Insurance
Passing out prescriptions from the doctor to the Consumer
Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
Collecting Co-Payments
Posting Payments to Consumers account
Write the consumer a receipt for payments taken.
Preparing deposits to be taken to Finance and Accounting.
Enter Billing for various programs as needed.
Entering information into Avatar
Assist Consumers in receiving compensation for travel from Medicaid when needed
Completes Admissions, Discharges, and Transfers as needed
Coordinate appropriate services for consumers in Crisis
Pass out Daily DSR reports
Taking Verbal orders to be signed by various medical staff
May perform relief for other staff members
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Monitors dictation and transcription services
Files and locates charts for clinicians as needed
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Treats consumers with care, dignity and compassion
Respects consumers’ privacy and confidentiality
Works in a cooperative manner with other AltaPointe employees
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm with consumers, families, and others as appropriate
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as required.
Completes assigned tasks in a timely manner.
Follows AltaPointe policies and procedures.
Attends appropriate in-service training and other work- shops offered by AltaPointe.

Physical Requirements

There is occasional standing and walking which are in bursts of 5-10 minutes.
Sitting is constant at the front desk during the shift.
Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.
Light grasp is needed while handling consumer charts and to open doors, done frequently.
Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
Any other duties that are assigned by supervisor.

High school graduate or equivalent. Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.

AltaPointe Health Systems

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