**Job Overview** We are seeking who has worked in a commercial/industrial environment with a skilled and empathetic Customer Service Representative to join our team. This role is responsible for providing exceptional client services by resolving customer inquiries, addressing concerns, and ensuring a positive and efficient customer experience. The ideal candidate will have a strong passion for customer support and the ability to communicate effectively with clients across various channels while sitting in front of a computer screen. **Duties** - Provide timely and professional responses to customer inquiries via phone, email, and chat. - Analyze customer issues and provide solutions or escalate to internal teams as necessary. - Utilize strong verbal and written communication skills to handle customer concerns and resolve issues promptly. - Maintain a thorough understanding of products and services to effectively address customer inquiries. - Conduct outbound calling to follow up on customer interactions and ensure customer satisfaction. - Develop and maintain strong relationships with clients to foster loyalty and retention. - Perform tasks in an office setting with minimal supervision. - Collaborate with internal teams to resolve complex customer issues. - Provide exceptional client services that meet or exceed customer expectations. - Continuously improve customer service processes and procedures. **Skills** - Strong customer service skills with the ability to handle high-pressure situations. - Proficiency in English, with a strong preference for bilingual or multilingual candidates. - Ability to analyze situations and think critically to resolve issues. - Excellent typing skills and proficiency in Microsoft Office. - Experience in sales or customer support is highly desirable. - Ability to make outbound calls and handle customer inquiries via phone. - Familiarity with office software and technology. - Strong client services and customer support skills. - Ability to work in an office setting with minimal supervision. - A strong passion for delivering exceptional customer service.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Health insurance
On-the-job training
Paid time off

Shift:

Day shift

Experience:

customer service: 5 years (Required)

Ability to Commute:

Moorestown, NJ 08057 (Required)

Work Location: In person

Albion Engineering Company

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