We are currently seeking a Customer Service Specialist to add to our team.

The Customer Service Specialist will be responsible for strengthening customer relationships by working directly & indirectly with customers to resolve customer issues and requests. Customer Service Specialist will gather and record customer issues/requests, work with other members of the Digital Team to resolve issues as quickly as possible, and follow-up with customers to ensure resolution.

The role will report to the Customer Support Team Lead, working closely with other members of the immediate & extended teams. Our outstanding group truly embraces the mentality of teamwork.

Responsibilities:

Gather customer feedback; share feedback with the leadership team to resolve customer challenges and enhance the customer experience/customer satisfaction
Collect, record and resolve customer issues and requests: log and clarify customer issue, determine cause of the issue, collaborate internally to identify the best solution for the issue, monitor issue resolution and escalate as needed, and follow-up with customers to ensure resolution
Assist customers with a willingness to help
Participate in creating documentation to support internal and external users when requested by manager
Regularly attend and participate in support team meetings
Participate and present in customer webinars as requested by manager

Requirements:

Familiarity with information systems technology
Good organization skills and attention to detail
Good empathy for customers and passion for growth by delivering value for customers
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Bachelor’s degree in related field -or- equivalent work experience is a plus

Benefits:

Medical, Dental and Vision
Paid Time off
Paid vacation time
Sick leave
Flexible and remote work
401k
Opportunities for growth and advancement

AGI International, Inc.

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Customer Service Specialist